We will only ship orders to the billing address you have provided on your Order Form. After your order is fulfilled and packaged, it will be shipped via Honestbee (for addresses within Metro Manila) and WExpress (for provincial addresses) and DHL for International Deliveries. All domestic and international packages will require signature confirmation. Orders generally ship Monday through Friday only. Saturday delivery may be available for an additional charge. Sunday and holiday delivery may be available upon request via e-mail. Multiple items ordered under a single order will always ship together. To ensure a safe and secure delivery of your order, we do not ship to P.O. boxes. International buyers will be responsible for any import fees and/or taxes.
Orders are processed Monday- Friday. Orders that are placed on weekends and Holidays are processed the next business day.
We allow COD for the following places:
The entirety of Metro Manila
Some parts of Cavite, specifically: Bacoor, Kawit, Noveleta, Dasmariñas and Imus
Some parts of Laguna, specifically: Sta. Rosa, Biñan and San Pedro
Some parts of Rizal, specifically: Rodriguez and San Mateo
We currently ship internationally to most countries worldwide. Please send us an email at email@example.com for questions if shipment to your country is possible. International shipment tracking number will be provided upon shipment to your destination.
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Cold Gold Urban Jewellery. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Cold Gold Urban Jewellery has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the Philippines. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties.
GENERAL SHIPPING INFO
Please allow 3-4 business days for order processing and verification, and an additional 2-5 business days for domestic delivery.
We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
We cannot and will not change or intercept a package to alter the delivery.
We will only ship to address provided on your order form.
Please send us an email at firstname.lastname@example.org for any concerns or questions.